Our Mission: Through our knowledge, adaptability and innovation, we envision the future and provide secure, managed, seamless, responsive technology solutions, and quality support for teachers, students, staff, and the public.
Phone: 604-939-9201 (School Board Office)
Employees may request technical services or report technical problems by contacting the IS Service Desk as follows:
Stephen Whiffin is your primary contact for the department; however, for questions about or advice for specific technical service areas listed here, you may contact Brian Lehmann or any of the IS Managers.
The IS Team is responsible for the following technical areas:
- Service Desk (request service, report problems, remote support)
- Servers, Computers, Data Storage (District & school servers, computer imaging, District & school server data storage/backup/restore)
- Security (firewalls, investigations, monitoring)
- Network infrastructure (wired switches, wireless, wiring)
- Cloud Services (Entra, Azure, M365, Teams)
- Provincial Learning Network (PLN)
- Student Information systems (MyEd BC, BCeID administrator, Ministry data contact, student accounts)
- Web systems (public web sites, my43 technical needs, Destiny library system)
- Messaging (Outlook/Exchange) and Unified Communications systems (e-mail, calendar, IP phones, conferencing, online meetings)
- Database services (supports web, communications, business systems)
- Business systems (project management, HR, CADS/AMS etc., Finance, Payroll, Purchasing, Facilities, staff accounts)
For information on the following services or to discuss new ideas, challenges, or needs for technology, please contact
Stephen Whiffin as indicated here (
my43 links are only accessible to employees):
Key Systems and Structures
- my43 “a virtual community that transforms the learning and work in our School District to prepare students for the future" (see: https://my43.sd43.bc.ca)
- Student Information Systems (MyEd BC)
- Educational Technology Advisory Committee (see: https://my43.sd43.bc.ca/Committees/etc), a standing committee of the District to provide advise with respect to matters of technology
- Technology Work Partners Committee (see: https://my43.sd43.bc.ca/Committees/techworkpartners), a committee of District employee groups and Board representatives who meet to clarify, discuss, and advise on jurisdictional aspects of implementing and supporting technology
Research, Planning, Consulting, and Data
- Facilitate the 1701 and Class Size & Composition processes (critical Ministry data collection process)
- Participate on school design committees, with respect to 21st century learning space needs and the impact of technology and related systems
- Consideration and advice for potential to use technology to support and transform work, learning, and communication (portals, document management, e-forms, laptops, tablets, hand held computers, smart boards, networking, applications, services, blogs, wikis, social networks, social media, etc.)
- Business process analysis (with an aim to improve the efficiency and effectiveness of work)
Development and Projects
- my43 Learning and Administrative portals
- Digital Tools and Social Responsibility (see: https://my43.sd43.bc.ca/Committees/etc/digitaltools)
- myEducationBC - Student Information System
- Administrative / business systems (see: https://my43.sd43.bc.ca/Committees/adminsystems), finance, human resources, payroll, facilities, maintenance, student / teacher information, purchasing
- Public District and school web sites
- Unified Communications systems (IP phones, audio/web/video conferencing / meeting places)
- Desktop / Laptop computers (specification, acquisition, testing, imaging / deployment, troubleshooting, support)
- Network infrastructure (wired switches in buildings and connections between buildings)
- Data Centre
- Print Strategy (for schools and District offices)
- Privacy and Security Policy
- Educational Technology Initiatives
- 1 to 1/Bring Your Own Device Projects
- Digital Assessment
- Digital Portfolio
- eLearning/eProD
